Take it From Our Clients
C&H Chemical
“Since March of 1998, Softshare has been dragging me 'kicking and screaming' into the EDI world, with a sense of humor and care seldom
encountered within a company. There isn't enough I can say about your excellent Technical Support employees. They are always there willing to
answer my questions! They are in the trenches day-to-day battling a barrage of questions coming from all directions and usually from stressed
individuals. Your group can surely handle the task!”
—James S. Nippert
Government Contracts Manager
Dallas-Miller Logistics
“It's hard to put into actual words how great the team at Softshare support is, and trust me, I am one of those customers that knows. I'm sure any customer who has worked with this outstanding team of conscientous and dedicated group will agree that the Softshare support team is exceptionally knowledgeable about the products they support. Many times when you call for software support, you either get the guy who knows nothing about the software he supports or the guy who speaks in a language that only another support person could understand. This is never the case with the Softshare support team. They always explain everything so I can understand exactly what is wrong, and how to fix my problem. It's that kind of dedication that sets the unique team of Softshare support miles ahead of the rest.”
—Laura Miller
San Juan Regional Center
“Wherever I may go, I use Softshare Technical Support as the example of what the best practice should be regarding customer service and technical support.”
—Elmo Lugo
Monterey Bay Nursery
“I would like you to know how much I appreciate the patient, kind, competent, professional level of attention that your company provides. I have never failed to have a real, live, actual human being answer the phone within ten or fifteen seconds of calling. Words are almost insufficient to express the joy my heart feels when I call and hear that several people are actively working on my request AT THE EXACT INSTANT I CALL. Wow, I really matter! So I hereby formally bestow upon the Support Crew of Softshare not just one but TWO of the coveted Monterey Bay Nursery Gold Star Awards for customer attention most professionally rendered.”
—Luen Miller
President
Mabis Healthcare, Inc.
“Just a quick note to express our thanks for the exceptionally high level of service you offer to your clients. On many occasions you have provided the answers to our questions in an efficient and friendly manner. It's so refreshing to find a service provider that considers the needs of their customers first. Your positive attitude and willingness to go beyond what's expected earns you the right to remain our preferred provider of EDI services for many years to come.”
—Patrick Marsek
Vice President of Operations
Rollpak Corporation
“Many other companies could learn about 'HOW' to do customer service from your corporation.”
—Alan Wyne
IS Manager
California PTAC
“I wanted to personally thank all the wonderful people at Softshare who have, over the past six weeks, been so helpful getting us back in business after the burglary. Some of you spent literally hours walking me through the reinstalling, unzipping, restoring, and fixing process. You have all been so very patient with me and so encouraging.”
—Sue Coates
Business Development Specialist
Hydro Engineering
“Although your company indicated that there would be follow-up support, I didn't really expect any. I was surprised and impressed when someone called me to schedule a software orientation appointment. I was very fortunate to have Gina Rios as a guide through the program. Gina was very pleasant and extremely patient. She not only was knowledgeable about the program, but she also was very professional. I didn't feel "talked down to" like I often do with other "computer experts." Thanks for the follow-up and thanks to Gina for her valuable assistance!”
—Larry Hillman
Government Sales
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