Original publication date: June, 2006

Restaging Data from Your Softshare Mailbox

Did you know that you can resend any document that has passed through your Softshare mailbox within the last 30 days? Called restaging, this Softshare eService feature lets you resend both incoming and outgoing EDI transactions and e-mail messages to their original recipients—whether yourself or one of your trading partners. This is especially useful when documents did not reach your trading partners due to errors or when you need to review a document that was sent to your account but has since been deleted.

To restage a document, log into eService and select the "Mailbox Management" menu link. eService displays 30 days of mailbox traffic data, organized by date. Select a date and from within this day's listing of data, you can restage as many documents as necessary.