Original publication date: February, 2002

Communicating with Support

When you need help with one of your Softshare applications, you can help us ensure that your issue is addressed quickly and efficiently by providing the following information when you call or e-mail Softshare Support:

• Your software version and build number (accessed by selecting Help|About from your Softshare product menu)
• Your operating system version (for example, Windows 98 or Windows 2000)
• Your installation type (for example, network or stand-alone)
• A detailed description of the problem (including the error message(s) that displayed), when it occurred, any settings or installation changes introduced beforehand, and the steps that you have taken so far to resolve it
• Any other information that relates to your issue, including screen captures, database or map snapshots, and so on

For these and other recommendations for communicating effectively with Softshare Support, please refer to the Softshare Knowledge Base. Thanks for helping us serve you better!

© 2007 Softshare, Inc. All rights reserved. This article is part of an archive of Softshare newsletter articles dating back several years. Some of the screenshots, procedures, or information contained within this article may no longer be 100% accurate or relevant, as Softshare's software and services are very fluid. Thank you for your understanding.